Customer Testimonials
Ben H was extremely helpful in getting me across the finish line
Mark and Austin worked hard for 2 weeks to find me a Traverse with all the options I wanted. The buying process was smooth, I got a great incentivized interest rate and the financing department was very nice and knowledgeable. Nobody was pushy and everybody was very friendly. Would do business with them again
My wife and I bought a vehicle there at their dealership very nice people. Very good to deal with. I recommend this dealership. And the service is wonderful
Friendly, fast service, good coffee! Good communication with the team!! Nice customer service area! Plan on being back!
Salesman, Jason Conrad, was very professional and knowledgeable about multiple products. He helped guide me to the right vehicle for my needs. The process was all good.
Great service as always
Fantastic place to do business with. I have bought 2 KIA vehicles from Serra recently. Awesome pricing, extremely quick as a dealership, and very fair when it comes to negotiations. Highly recommend Leigha or Mark as your sales representatives. Professional, easy to talk to, and paid attention to our wants in a vehicle. If you want a great car, for a great price, with excellent service, come here.
Every one was very pleasant
They were quick, made sure everything was in working order. Professionals taking care of the service. Very friendly people
I brought my car in and the didnt check on anything but the oil., no windshield fluid in the car.
Did a great job and it was quick didn't have to wait long for my service
Fast service. My oil change and tire rotation was completed in less than 30 minutes. With the coupon you can print off of the website, you can't beat the deal.
Always a good experience.
Great staff and professional and clean waiting room with top of the line equipment. Love the atmosphere
exellent service, supeerb staff especially Martin a wonderful sales person. The best I have ever had in my years of purchasing a vehicle. Serra is a great delaership. Ill be back for my next purchase.
As always the service team are extremely supportive and helpful. All do way above all others I’ve encountered and this is why the gold star goes to my chosen dealership!
Best service ever. I my in knowing what I wanted but saw another vehicle I was curious about. They were nice, kind, patient with me while I made my final decision. No xx or trying to steer me in a different direction or get a different model. Great overall experience. Highly recommend. I bought the Kia Telluride.
Dustin was great! He listened to what type of car and price I was looking for and he found it.
Salesman was great. He got me into the car I wanted at the payment I could afford. Thanks so much,
Great service. Helpful. Gave me an appointment quickly. Fixed the problem. Worked with my schedule.
Thank you Dustin for all you do ! Second car purchase from him and very well pleased over all I drive two hours and it’s always worth it
Service was quick and on time friendly and knowledgeable Always have great service Serra always does my service
Very helpful, & understood our needs , we are very satisfied with the Mazda we purchased.The Website was most helpful also
I set day and hour I needed arrived early was taken back before the time
Great car buying experience with Vince Osborne. He was easy to work with and was very professional.
I recently had a very good visit. From beginning to the end, customer service was excellent. Staff greeted me, got me checked in promptly, and checked out in a timely manner.
At 60, I just bought my very first brand new car! The folks at Serra made it easy and exciting! Highly recommended!
Great customer service! This is the second vehicle I have purchased from Vince Osborne. Everyone was super nice and great to work with!
We have purchased several vehicles from Sera of Jackson .Always the very best of service. Always going the extra mile to be sure we are getting the best treatment.
Excellent service, product, and customer service!! Large selection of inventory for new buyers as well a fantactic service department to keep your ride in peak condition. Highly recommended.
Great ..fast and friendly
This is a great service department that gets you in and out quickly. They try their best to get you fixed asap
Great service and eazy experience never been made feel more comfortable wonderful people to deal with
Serra Jackson TN is a large dealership with lots of automobile options. They offer superior service from the sell to the service department. Very professional salesman and service expertise.
I received amazing customer service from Serra Chevrolet. After dealing with ongoing issues and disappointment with Jones Chevrolet regarding repairs on my vehicle even after purchasing my car there however my experience with Serra was completely different. Serra Chevrolet was able to diagnose and repair my car within just 3 days, and they even helped assist me with a rental vehicle during the process. Thank you so much for everything you did to make my experience smooth and stress-free. The staff was awesome, friendly, and quick to help every step of the way. If I could give 10 stars, I absolutely would!
I wish we could rate this place higher! It was the most comforting and family friendly environment ever. James and Caleb are trustworthy and hard working, they made absolute magic happen for our family. We are always going to do business and highly recommend these guys. Can't leave without a shout out to Mr. Ray who also was lovely to talk with. Thank you so much for everything!
everything went great
Reliable customer service, always attentive to customers needs for service or parts. Very clean and organized.
Service rep was friendly. Quick service.
Johnathan Cox was amazing with this car purchase, he was very nice and respectful of my time, he made the process very simple and hassle free.
Great customer service. Always take care of me and my family! Really good service department.
They were quick and went extra to check out tire I was concerned about.
Timely appointment. Service took only 45 minutes. Price was high but I couldn’t do it.
The staff is always friendly and very helpful answering any questions I might have. Service is performed in a timely manner.
Friendly people and quick and accurate with their service
Yes, I recommend the service center. They took were kind and took care of my vehicle quickly.
I recently traded in my old vehicle for a new one at Serra Chevrolet in Jackson. I bought my last vehicle from Serra in 2019 & absolutely loved it, so when I got ready to upgrade my vehicle they were definitely my 1st choice. I was greeted by Greg Morris on the lot. He was AMAZING! From start to finish he made me feel like I was receiving the VIP treatment. He was very knowledgeable of my vehicle, he was professional, courteous, reassuring, and so sweet. I would highly recommend both Serra Chevrolet and Greg Morris for your next vehicle purchase! ... Read More Google - May 2, 2026
Very nice, helpful, not too pushy. Easy to work with.I Love my Enclave! A+ in customer service
Overdue review but I wanted to thank Joseph in the service department for his quick assistance getting me back on the road! An auto shop didn’t do repairs correctly on my Chevy truck triggering the abs system on the highway. I was traveling west with a trailer on a deadline. After calling a couple Chevy dealerships, I drove 40 minutes in the opposite direction because Joseph was able to get me in immediately for a quick evaluation. He scheduled repairs for first thing in the morning. I was able store my trailer in the dealership lot while repairs were being ... Read More Google - May 1, 2026
They got my car in right away and I was out in less than thirty minutes.
They are very clean and nice , however I asked for my tires to be rotated and they did not rotate them but tried to charge me for it! Thankfully the cashier caught it and took the charge off! They also recommended that I needed new wipers instead of actually checking them , I just put new wipers on !
The customer service was not good . Communication was lacking. I just expected a simple phone call on what is going on with my vehicle. But quick to tell you how much money they want . I will never take my vehicle back to that place and tell anyone not to purchase anything there . I regret buying my vehicle there !!!
They helped me get a car completely online and delivered it to me. It was an easy and fast deal.
I enjoyed my sales rep he was very knowledgeable and helpful when it came to answering questions.
Everyone was kind and tried to make sure I received value for my purchase. Willing to investigate promo deals. Thanks to you all.
They were fast and very professional! I didn’t have to wait long & they had great refreshments!
While traveling from Florida to Vermont, we hit a pothole in Tennessee and damaged the wheel of our GMC Yukon. We stopped at Serra GMC and were seen in the service department right away. We own GMC stores in Vermont and the service we received here was top notch. Cody, the Service Manager, was so kind and helpful and got our spare tire put on for us so we could get back on the road quickly and safely. They didn't even charge us! Everyone was so kind and accommodating and we really appreciate everyone's help! Absolutely recommend.
Everyone is so helpful and courteous. The service was fast with minimal waiting which I appreciate.
Great experience! Bought 3 vehicles.
2 purchases is 1 week. Excellent service both times. Excellent people. Took great care of us and our family!
Easy to work with courtious try to get your vehicle in and out as soon as possible
We made an appointment and were checked in right on time. The service was fast and personable with a complete briefing from one of their service professionals before checking out. I will continue to use them for all of our dealer service needs.
Great team, nice new building, well done.
Excellent Customer Service Top Notch People
The sales that we had, he was good understandable a good salesman
We had a very positive experience with Serra GMC, especially given the difficult situation we were in. Our Yukon XL broke down, and their service department responded very quickly, which helped take a lot of stress out of an already tough circumstance. We really appreciated how promptly they assessed the situation and helped us understand our options.
What stood out just as much was how fair the sales department was throughout the process. We were not walking in under ideal circumstances, and it would have been easy to feel pressured, but that was not our experience. They treated us honestly ... Read More DealerRater - Apr 20, 2026
My 2017 Kia Sorento had a motor that needed to be replaced. The service manager worked with the Kia rep to get my motor replaced with no charge to me. Serra Kia kept me informed throughout the entire process. I’m am very grateful for all the hard work they did to repair my car and get it back to me. I will always be a loyal Serra customer!
Great oil change experience. I just wish it wasn't so expensive.
Very pleased with Hunter. He was a great salesman!
Great service and done in a timely manner. Very friendly and courteous manner. Recommend highly.
Excellent service great customer service with my Kia service recommendations 100% thanks so much. Have a great day
Great service! Fast and affordable lease for my new driver! Thanks guys!
Very little wait time for getting it done. Friendly people working there everywhere I went
Good customer service and quick repair times. The shuttle drivers are also very nice.
Greg Morris was very patient